Return Policy - The Chic Collegiate
To make a return and/or exchange, please read our return policy below and follow instructions. Order invoice must be included if returning.
- Email TheChicCollegiate@gmail.com if requesting a return. All returns must be confirmed via email before being sent.
- Merchandise must be postmarked within 7 days of receiving your shipment (any returns postmarked after 7 days from delivery are subject to a 10% restocking fee).
- Merchandise must have tags still attached, be unworn, unwashed, scent free (no perfume, smoke, etc.), and stain free.
- Damages must be reported within 2 days of receiving the order. If manufacturer fault is to blame, a refund will be issued or an exchange can be done.
- Once return has been delivered, 3-5 business days are needed for processing.
- An email confirmation will be sent when the refund has been issued. If exchanging, we cannot guarantee the item will be in stock when return is processed.
- Customer is responsible for funding the cost of shipment. It is highly recommended to purchase tracking/insurance to provide when product is shipped.
Items Excluded From Returns:
- Individual chenille patches cannot be returned
- Custom orders cannot be returned